Standard Terms of Business

1.            Services

All services are provided by Ruth Adams

Ruth Adams provides Positive Psychology and Clarity Coaching. The services provided under these terms of business relate to the Group Coaching Programme where you will get:

a)            5 x Group Coaching Session via Zoom each lasting 90 minutes;

All services are performed by Ruth Adams. No services are outsourced.

2.            Fees and Payment Terms

The fees for the programme are charged in advance. VAT is not charged and there are no additional expenses.

3.            Data Protection

We are committed to protecting your data. Our privacy policy is available at Privacy Policy – Release Your Shooting Star

4.            Intellectual Property Rights

We retain all copyright in any document prepared in the course of carrying out any services on your behalf.  Should you wish to use the document for additional purposes a licence fee can be agreed.

5.            Confidentiality

Communications between us are confidential. I will take all reasonable steps not to disclose personal information about you and your business save for in circumstances as required by law or by me to perform the internal operations of my business, such as disclosure to an accountant.

6.            Communications and Retention of Information

Communication with clients will be via email or telephone unless otherwise agreed in advance. Electronic communications are not totally secure and I cannot be held responsible for damage or loss caused by viruses. My usual business hours are 10am until 6pm, Monday to Friday. Outside of these times responses to any communications may not be read or responded to. Please be aware that as part of the content strategy for my business, social media posts may be uploaded to social channels outside of these hours.

Documents and information in relation to your matters will not be held longer than required by insurance provider obligations. 

7.            Complaints

I am committed to providing you with a high-quality service that is both efficient and effective. However, should there be any cause for complaint in relation to any aspect of our service, please contact Ruth Adams at admin@releaseyourshootingstar.co.uk  . I agree to look into your complaint carefully and promptly and take reasonable steps to resolve it.

8.            Limitation of Liability

Services are provided to you with reasonable care and skill.

We do not and cannot guarantee any specific results in respect of transformational improvement in wellbeing or clarity of future goals.

9.            Third Party Rights

No person other than the person provided with a copy of these Terms of Business shall be deemed to have the benefit of the services, or have any rights to enforce or rely on any of the terms.

10.         Applicable Law

These Terms of Business are my standard terms and conditions of business and should at all times be construed in accordance with the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction in relation to any claim, or dispute arising out of this engagement or any matter arising from it.